Real Success Story
How Rythm Technical Services Transformed with Webnox’s Custom-Built Digital Ecosystem
How Rythm Technical Services Transformed with Webnox’s Custom-Built Digital Ecosystem
“Inside – Rhythm Technical Services end-to-end development.” Rhythm Technical Services is a leading security systems provider and field technical solutions provider in the UAE. As their digital transformation partner, Webnox Technologies revolutionized their outdated manual operations into a fully streamlined digital ecosystem. We brought their vision to life by launching an innovative software platform that seamlessly integrates food delivery and field service operations, significantly boosting business growth and setting them apart in the competitive market.
Problems In Manual Business Process
Our Approach
Understanding The Business
We spent considerable time gaining an understanding of the field service industry. We extensively researched to develop deep domain knowledge and identified the exact bottlenecks in Rhythm Technical Services’ manual operations. Our objective was to build a unified digital ecosystem that would streamline work order management, improve communication, ensure data security, enhance customer experience, and unify food delivery with service workflows.
“Our goal was to replace manual chaos with intelligent flow”
Custom Features We Delivered
Admin Dashboard
Work Completion Report
Scheduling & Dispatching
Quotation, Estimates & Invoicing
Chats And Collaboration
Staff Tracking(Selfie Verification)
PPM Schedule Module
Work Order Management
Custom Roles & Permissions
Timely Work Notification
Goods Received Note
Food Order and Delivery
The Solution We Delivered
From Field Changes To Functional Features
To have a better understanding of field service operations, we captured their pain points, opportunity areas, different viewpoints and built features in direct response to a real-world friction point in Rhythm’s operations. Our development decisions followed one principle “Every feature must solve a real problem”.
Here’s how each step flows digitally in the real world
We synthesised the research findings and added the features into actionable insights, and created a strategic implementation roadmap. Every feature we built in the OneTouch ecosystem plays a role in creating a smooth, efficient, and transparent service journey. From lead generation to payment collection, the entire process has been reimagined, automated, and digitized.
What We Built for Rhythm
Core Modules of the OneTouch Ecosystem
After the successful MVP launch for Rhythm Technical Services, we continued to scale the solution by building out key functionalities aligned with their growing field service operations. Our focus was to support both internal admin workflows and customer-facing experiences, making the platform efficient, responsive, and scalable.Here’s a breakdown of the core modules that now power Rhythm’s digital operations:
Admin Dashboard/Web Application
A powerful control center for the management team to assign tasks, monitor work order statuses, track staff activities in real-time, manage quotations and invoices, and access analytics and reports for decision-making.
It is also designed for managing service workflows, scheduling and dispatching technicians, generating quotations and invoices, and streamlining customer communication.
OneTouch Technician App
Enables technicians to receive jobs from the admin, check in at the work site, do a selfie verification, inspect the issue, and submit a quotation to the client.
After the client’s approval, the technician completes the job, verifies identity with a selfie, collects a Goods Received Note (GRN) or digital signature, and closes the task. From receiving jobs to getting client sign-off, all done in this app.
OneTouch Customer App
A powerful control center for the management team to assign tasks, monitor work order statuses, track staff activities in real-time, manage quotations and invoices, and access analytics and reports for decision-making.
It is also designed for managing service workflows, scheduling and dispatching technicians, generating quotations and invoices, and streamlining customer communication.
Smarter Teams, Stronger Control
How Rhythm scaled its operations with automation and real-time visibility
Delivering a Smarter Customer Experience
How Rhythm delivered faster, better, and more transparent service to clients
