All job orders were managed manually, resulting in unclear workflows, frequent execution delays, and no visibility into technician activities or service progress.

Lack of an intelligent scheduling system meant tasks were missed, delayed, or duplicated—leading to poor coordination, reduced field productivity, and frustrated clients.

There was no centralized communication channel between the office team and field technicians, which caused constant misunderstandings, delayed responses, and missed opportunities.

Estimates, job cards, and invoices were manually processed, increasing operational costs, workload pressure, and slowing down overall service delivery.

Critical data was scattered across multiple sources, often unsecured and inaccessible when needed. There were no live dashboards or reports to evaluate job status or technician performance in real time.

Security and access control were poorly managed, with all users having similar access levels, raising concerns around data breaches and internal mismanagement.

Teams were siloed, with delivery and field service operations handled separately, leading to inconsistent customer experiences and fragmented operational insights.

No real-time client notifications or updates meant customers were often left in the dark, leading to dissatisfaction and frequent rescheduling.